451611 Tourist Information Officer

4516 TOURISM AND TRAVEL ADVISERS

TOURISM AND TRAVEL ADVISERS plan and organise travel and accommodation for clients, and provide travel and accommodation information to tourists.
Indicative Skill Level:
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:
NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Tasks Include:

determining clients' requirements for travel, accommodation and special interests
suggesting itineraries based on available travel routes and cost, availability and convenience of transport
making and confirming travel and accommodation reservations and informing clients of bus, plane, ship and train connections
notifying clients of travel dates, baggage limits, and medical and visa requirements
providing information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents
assisting with travel clearances
collecting payments and issuing clients' itineraries, relevant documentation, tickets for travel and vouchers for accommodation
providing information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller's cheques
answering inquiries from tourists and offering suggestions about tours, travel routes, accommodation and local customs
providing literature and information on local and interstate tours and places of interest
discussing transport availability and cost
may work in a call centre