521211 Secretary (General)

UNIT GROUP 5212 SECRETARIES

SECRETARIES perform secretarial, clerical and other administrative tasks in support of Managers, Legal Professionals and other professionals.
Medical Secretaries are excluded from this unit group. Medical Secretaries are included in Unit Group 5421 Receptionists, in Occupation 542114 Medical Receptionist.
Indicative Skill Level:
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3)

In New Zealand:
NZ Register Level 4 qualification (ANZSCO Skill Level 3)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Tasks Include:

liaising with other staff to arrange meetings, and to gain and provide information
preparing reports, briefing notes and correspondence, and proofreading work for typographical and grammatical errors
maintaining appointment diaries and making travel arrangements
processing incoming and outgoing mail, filing correspondence and maintaining records
answering telephone calls, responding to inquiries and redirecting callers
taking and transcribing dictation of letters and other documents
greeting visitors, ascertaining nature of business and directing visitors to appropriate persons
may implement management decisions and maintain records of meetings
may handle bookkeeping and petty cash functions