541211 Information Officer

ANZSCO Occupation Code: 
541211
ANZSCO Occupation Name: 
Information Officer
Medium and Long-term Strategic Skills List: 
No
Short-term Skilled Occupation List: 
No
494: 
No
LMT Protected Occupation: 
No
ANZSCO Occupation Description: 

541211 INFORMATION OFFICER

Responds to personal, written and telephone inquiries and complaints about the organisation's goods and services, provides information and refers people to other sources.
Skill Level: 4

ANZSCO Skill Level: 
4

5412 Information Officers

ANZSCO Unit Group Code: 
5412
ANZSCO Unit Group Name: 
Information Officers
ANZSCO Unit Group Description: 

5412 INFORMATION OFFICERS

Information Officers respond to personal, written and telephone inquiries and complaints about the organisation's goods and services, provide information and refer people to other sources.
Indicative Skill Level:
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:
NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Tasks Include:

answering inquiries about goods and services, and providing information about their availability, location, price and related issues
responding to inquiries about problems and providing advice, information and assistance
recording information about inquiries and complaints
referring complex inquiries to team leaders or expert advisers
issuing relevant forms, information kits and brochures to interested parties
accessing and operating computer network systems and communication systems such as public address and paging systems
may refer inquiries to other sources

Avg. weekly earnings - males (May 2012): 
973.90
Avg. weekly earnings - females (May 2012): 
951.10
Avg. weekly earnings - persons (May 2012): 
958.40