542111 Receptionist (General)

UNIT GROUP 5421 RECEPTIONISTS

RECEPTIONISTS receive and welcome visitors, patients, guests and clients, and respond to inquiries and requests.
Medical Secretaries are included in this unit group, in Occupation 542114 Medical Receptionist.
Indicative Skill Level:
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:
NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Tasks Include:

greeting and welcoming visitors, and directing them to the appropriate person
arranging and recording details of appointments
answering inquiries and providing information on the goods, services and activities of the organisation
answering, connecting and transferring telephone calls
receiving and resolving complaints from clients and the public
receiving and distributing correspondence, facsimile messages and deliveries
maintaining the reception area
advising on and arranging reservations and accommodation
may perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying