5521 BANK WORKERS
BANK WORKERS receive deposits and pay out money in financial and commercial institutions, keep records of transactions, issue receipts and cash cheques.
Indicative Skill Level:
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
AQF Certificate II or III (ANZSCO Skill Level 4)
In New Zealand:
NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)
At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
greeting customers, identifying their needs and answering customer inquiries
ensuring customers' forms are filled in correctly and checking customers' identification
accepting cash and cheques deposited by customers, verifying records and receipts, and crediting customers' accounts
paying money to customers according to advice slips, cheques and negotiable documents, and debiting customers' accounts
providing change, cashing cheques and recording transactions
opening and closing accounts for customers
balancing cash and advising supervisors of cash position and discrepancies
explaining and promoting bank services to customers and referring them to appropriate financial services