611312 Sales Representative (Business Services)

6113 SALES REPRESENTATIVES

SALES REPRESENTATIVES represent companies to sell their goods and business services to wholesale and retail establishments.
ICT and Technical Sales Representatives are excluded from this unit group. ICT Sales Representatives are included in Unit Group 2252 ICT Sales Professionals. Technical Sales Representatives are included in Unit Group 2254 Technical Sales Representatives.
Indicative Skill Level:
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:
NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Tasks Include:

promoting and selling their company's goods and services such as building and plumbing supplies, business services, motor vehicle parts and accessories, and personal and household goods
acquiring and updating knowledge of employer's and competitors' goods and services, and market conditions
using directories and other sources to compile lists of prospective business clients
visiting clients and retail outlets to establish selling opportunities
quoting prices and credit terms, recording orders and arranging deliveries
following up clients and ensuring satisfaction with goods and services and resolving any problems
monitoring clients' changing needs and competitor activity and reporting on these developments to sales and marketing management
preparing sales reports
maintaining and submitting records of business expenses incurred