4517 TRAVEL ATTENDANTS
TRAVEL ATTENDANTS provide services for the safety and comfort of passengers in aircraft, ships and railway sleeping cars.
Indicative Skill Level:
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3)
In New Zealand:
NZ Register Level 4 qualification (ANZSCO Skill Level 3)
At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Tasks Include:
managing safety and emergency procedures and making public announcements
coordinating the sale of goods to passengers and completion of any customs and immigration documentation which may be required
conducting safety checks and demonstrations of safety equipment and procedures
assisting passengers in emergency drills, carrying out emergency procedures, assisting and directing passengers in emergencies
checking passengers' tickets and directing them to seats and cabins
tidying aircraft, ship and railway cabins, and receiving and stowing food, equipment and cabin baggage
operating galleys, preparing and heating food for passengers, and serving refreshments and meals
distributing reading material, pillows, blankets and other amenities for the comfort of passengers