5211 PERSONAL ASSISTANTS
PERSONAL ASSISTANTS perform liaison, coordination and organisational tasks in support of Managers and Professionals.
Indicative Skill Level:
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3)
In New Zealand:
NZ Register Level 4 qualification (ANZSCO Skill Level 3)
At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Tasks Include:
liaising with other staff on matters relating to the organisation's operations
researching and preparing reports, briefing notes, memoranda, correspondence and other routine documents
maintaining confidential files and documents
attending meetings and acting as secretary as required
maintaining appointment diaries and making travel arrangements
processing incoming and outgoing mail, filing correspondence and maintaining records
screening telephone calls and answering inquiries
taking and transcribing dictation of letters and other documents
may supervise other secretarial and clerical staff