5993 DEBT COLLECTORS
DEBT COLLECTORS collect consumer, commercial, insurance and other forms of debt for clients, make arrangements to settle overdue accounts, formalise payment arrangements and follow up until accounts are fully paid.
Indicative Skill Level:
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
AQF Certificate II or III (ANZSCO Skill Level 4)
In New Zealand:
NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)
At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Registration or licensing may be required.
Tasks Include:
liaising with clients, credit staff, accounts receivable departments, process servers, Private Investigators, Barristers and Solicitors to find solutions to payment problems
identifying, locating and notifying debtors of overdue accounts in writing, by telephoning and in person, and arranging for payments to be made
tracing addresses of debtors who have moved
arranging new repayment plans for debtors having difficulties making existing repayments
referring debtors' disputes to creditors
issuing instructions for the commencement of legal action and enforcement to recover money
arranging for money and goods collected to be transferred to creditors' possession, and preparing statements of account for creditors
recording amounts collected and noting any further action required
complying with debt collection guidelines and relevant legislation