225211 ICT ACCOUNT MANAGER
Manages sale of computer hardware, software and services to existing account clients and identifies further sales opportunities within these accounts, builds new account clients, manages customer satisfaction and retention, and coordinates the preparation and presentation of ICT sales proposals and tenders.
Skill Level: 1
2252 ICT SALES PROFESSIONALS
ICT SALES PROFESSIONALS manage client accounts and represent companies in selling a range of computer hardware, software and other ICT goods and services to industrial, business, professional and other organisations.
Indicative Skill Level:
In Australia and New Zealand:
Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).
compiling lists of prospective client businesses using trade directories and other sources
acquiring and updating knowledge of employer's and competitors' goods and services, and market conditions
visiting regular and prospective client businesses to establish and act on selling opportunities
assessing customers' needs and explaining the goods and services which meet their needs
promoting employers' ICT goods and services to existing and prospective clients
quoting and negotiating prices and credit terms, and completing contracts and recording orders
arranging delivery of goods, installation of equipment and the provision of services
reporting to sales management on sales made and the marketability of ICT goods and services
following up with clients to ensure satisfaction with ICT goods and services purchased, arranging modifications and resolving any problems arising
preparing sales reports, and maintaining and submitting records of business expenses incurred