2254 TECHNICAL SALES REPRESENTATIVES
TECHNICAL SALES REPRESENTATIVES represent companies in selling a range of industrial, medical and pharmaceutical goods and services to industrial, business, professional and other establishments.
Indicative Skill Level:
In Australia and New Zealand:
Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).
compiling lists of prospective client businesses using directories and other sources
acquiring and updating knowledge of employers' and competitors' goods and services, and market conditions
visiting regular and prospective client businesses to establish and act on selling opportunities
assessing customers' needs and recommending and explaining goods and services to them
monitoring customers' changing needs and competitor activity, and reporting these developments to sales management
quoting and negotiating prices and credit terms, and completing contracts and recording orders
arranging delivery of goods, installation of equipment and the provision of services
reporting to sales management on sales made and the marketability of goods and services
following up with clients to ensure satisfaction with goods and services purchased, and resolving any problems arising
preparing sales reports and maintaining and submitting records of business expenses incurred