313112 ICT Customer Support Officer

ANZSCO Occupation Code: 
313112
ANZSCO Occupation Name: 
ICT Customer Support Officer
Skill Assessing Authority: 
Medium and Long-term Strategic Skills List: 
No
Short-term Skilled Occupation List: 
Yes
494: 
Yes
PMSOL Occupation: 
No
ANZSCO Occupation Description: 

313112 ICT CUSTOMER SUPPORT OFFICER

Alternative Titles:
ICT Help Desk Officer
ICT Help Desk Technician
Systems Support Officer

Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.
Skill Level: 2
Specialisations:
Network Support Technician
Operator Command Support Systems (Army)

ANZSCO Skill Level: 
2

3131 ICT Support Technicians

ANZSCO Unit Group Code: 
3131
ANZSCO Unit Group Name: 
ICT Support Technicians
ANZSCO Unit Group Description: 

3131 ICT SUPPORT TECHNICIANS

ICT SUPPORT TECHNICIANS provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.
Indicative Skill Level:
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:
NZ Register Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.
Tasks Include:

determining software and hardware requirements to provide solutions to problems
responding to inquiries about software and hardware problems
adapting existing programs to meet users' requirements
installing and downloading appropriate software
ensuring efficient use of applications and equipment
implementing computer networks
designing and maintaining websites
repairing and replacing peripheral equipment such as terminals, printers and modems
may work in a call centre

Avg. weekly earnings - males (May 2012): 
1 350.00
Avg. weekly earnings - females (May 2012): 
1 219.70
Avg. weekly earnings - persons (May 2012): 
1 317.80