621511 Retail Supervisor

ANZSCO Occupation Code: 
621511
ANZSCO Occupation Name: 
Retail Supervisor
Medium and Long-term Strategic Skills List: 
No
Short-term Skilled Occupation List: 
No
494: 
No
LMT Protected Occupation: 
No
ANZSCO Occupation Description: 

621511 RETAIL SUPERVISOR

Alternative Titles:
Checkout Supervisor
Sales Department Supervisor

Supervises and coordinates the activities of retail sales workers.
Skill Level: 4

ANZSCO Skill Level: 
4

6215 Retail Supervisors

ANZSCO Unit Group Code: 
6215
ANZSCO Unit Group Name: 
Retail Supervisors
ANZSCO Unit Group Description: 

6215 RETAIL SUPERVISORS

RETAIL SUPERVISORS supervise and coordinate the activities of retail sales workers.
Indicative Skill Level:
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:
NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Tasks Include:

ensuring that customers receive prompt service and quality goods and services
responding to customers' inquiries and complaints about goods and services
planning and preparing work schedules and assigning staff to specific duties
interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
instructing staff on how to handle difficult and complicated sales procedures
examining returned goods and deciding on appropriate action
taking inventory of goods for sale and ordering new stock
ensuring that goods and services are correctly priced and displayed
ensuring safety and security procedures are enforced

Avg. weekly earnings - males (May 2012): 
995.20
Avg. weekly earnings - females (May 2012): 
835.60
Avg. weekly earnings - persons (May 2012): 
911.00