6215 RETAIL SUPERVISORS
RETAIL SUPERVISORS supervise and coordinate the activities of retail sales workers.
Indicative Skill Level:
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
AQF Certificate II or III (ANZSCO Skill Level 4)
In New Zealand:
NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)
At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Tasks Include:
ensuring that customers receive prompt service and quality goods and services
responding to customers' inquiries and complaints about goods and services
planning and preparing work schedules and assigning staff to specific duties
interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
instructing staff on how to handle difficult and complicated sales procedures
examining returned goods and deciding on appropriate action
taking inventory of goods for sale and ordering new stock
ensuring that goods and services are correctly priced and displayed
ensuring safety and security procedures are enforced